Do you have some Questions?
Welcome to your new go-to source for aftermarket auto parts and accessories.
General Tours Questions
The best times to visit are during spring (March to May) and fall (September to November), when the weather is mild and pleasant.
Visitors from many countries, including the USA, Canada, EU, Australia, and New Zealand, do not need a visa for stays up to 90 days. Check with the Moroccan consulate for specific visa requirements.
Routine vaccinations are recommended, including hepatitis A, hepatitis B, typhoid, and rabies for certain travelers. Consult your healthcare provider for personalized advice.
The official languages are Arabic and Berber. French is widely spoken, especially in business, government, and tourism. English is also commonly spoken in tourist areas.
The Moroccan Dirham (MAD) is the local currency. Credit cards are widely accepted in hotels and restaurants, but it’s good to carry cash for smaller establishments and markets.
Morocco is generally considered safe for tourists. However, it’s important to stay alert, avoid displaying valuables, and be cautious in crowded areas to avoid pickpocketing.
It is highly recommended to have travel insurance that covers medical expenses, trip cancellations, and lost luggage.
Dress modestly to respect local customs. For women, this means covering shoulders and knees. Light, breathable clothing is recommended, along with comfortable walking shoes.
It is advisable to drink bottled or filtered water to avoid stomach issues. Bottled water is widely available.
Morocco has a well-developed transportation system, including Private Transport, trains, buses, taxis, and car rentals. Private tours with private transports are highly recommended!
Key destinations include Marrakech, Fes, Casablanca, Chefchaouen, the Atlas Mountains, and the Sahara Desert.
Yes, bargaining is a common practice in markets and souks. It’s part of the shopping experience and can be enjoyable if done respectfully.
Moroccan cuisine includes dishes like tagine, couscous, pastilla, and a variety of grilled meats and fresh salads. Street food and traditional sweets are also popular.
Morocco uses 220V, 50Hz electricity with European-style plugs (types C and E).
payments
We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and selected mobile payment options. Please check our payment page for the full list of accepted methods.
A deposit is usually required at the time of booking to secure your reservation. The remaining balance is typically due 30 days before the tour starts. Exact payment schedules will be provided during the booking process.
Yes, your payment is secure. We use industry-standard encryption protocols to protect your financial information. Our payment gateway is PCI-compliant, ensuring your transaction is handled with the highest level of security.
We offer flexible payment plans for select tours. If you’re interested in paying in installments, please contact our customer service team to discuss available options.
Refunds are available under specific conditions outlined in our cancellation policy.
The tour price includes [transportation, accommodation, meals, etc.]. However, certain activities, optional excursions, and personal expenses may not be included. Please refer to the tour description for a comprehensive list of what’s included.
If your payment fails, you will receive a notification with instructions on how to retry the payment. If you continue to experience issues, please contact our support team for assistance.
Yes, you can change your payment method after booking by contacting our customer service. However, this must be done before the final payment is due.
Once your payment is processed, you will receive a confirmation email with your payment details and a receipt. If you do not receive this email, please check your spam folder or contact us to confirm your payment.
Payments are generally processed in Euros and USD. If you are paying in a different currency, your bank or payment provider may charge a conversion fee. Please check with them for more information on any additional charges.
warranty
Our tour warranty covers the quality and delivery of services as described in the tour itinerary. This includes transportation, accommodations, guided tours, and any other services listed. If any aspect of the tour does not meet the promised standards, we will take steps to rectify the situation.
The warranty is valid for the duration of your tour. In some cases, it may extend slightly before or after the tour for specific services, such as airport transfers or pre/post-tour accommodations, as mentioned in your booking agreement.
If any issues arise during your tour, please notify your tour guide or our customer service team immediately. We will address the problem as quickly as possible to ensure your experience is not impacted.
The warranty covers itinerary changes that are made by us due to unforeseen circumstances. In such cases, we will provide equivalent services or activities. However, voluntary changes or cancellations made by you are subject to our standard cancellation policy and may not be covered under the warranty.
The warranty does not cover issues arising from personal choices or external factors beyond our control, such as weather conditions, political instability, or natural disasters. Additionally, the warranty does not cover dissatisfaction based on subjective preferences, such as food choices or hotel décor.
To file a claim, contact our customer service team within 2 days of completing your tour. Provide details of the issue, including any supporting documentation or photos. We will review your claim and respond with our proposed resolution.
After receiving your claim, we will investigate the issue and may contact you for additional information. If the claim is valid, we will offer a solution, which may include a refund, partial refund, or compensation in the form of travel credits or alternative services.
Compensation will depend on the nature of the issue and the terms of the warranty. This may include a full or partial refund, discounts on future tours, or alternative arrangements to make up for any missed services.
The warranty applies to all services included in your tour package. For third-party services that are booked independently, such as optional excursions, the warranty is not applied. Please refer to the terms and conditions of those services.
To ensure a smooth experience, please review all tour details carefully before booking, and communicate any special needs or preferences with us in advance. Also, stay informed of any travel advisories or updates related to your destination.
Can’t find what you are looking for?
Morocco Paths is a brand of Morocco Sahara Desert Travel Agency. The agency based in Marrakech in Morocco. Start your tour from any city in Morocco.
